grading policy and warranty
marked as "Brandnew / NEW" are new and sealed !
our other items are used unless stated otherwise.
used media are at least in a good condition and playable without skips,
meeting at least average expectations.
do not grade items individually. We often even have multiple copies
in slightly different conditions that prevent individual grading.
- We do
not check conditions of discs for every single item. However, if one
disc turns out to be of bad condition, you are protected buy our warranty.
- We do
desire not to offer bad quality items (vg- or worse), if this happens,
this is not intended. Probably, the item looked good from the outside.
statistics say less than 1 in 100 items has a condition that causes
it's buyer to complain.
is 90% (EX,EX+ oder Mint-) or very good (VG+). About 10% might be in a
good or acceptable condition (VG or VG-).
records play fine without skipping.
20% of CDs are UNPLAYED or even NEW
- CD cases
and Trays may have usage marks like scratches or smaller cracks (not
cracked) but are always fully functional. We replace cracked or non
functional parts before shipment.
CDs play fine without skipping.
items have their original sleeve unless NC (= No Cover/Neutral Cover)
or FLC (= Factory Label Cover) or other notes are stated.
(less than 5%) sleeves may have (typically small) optical irregularities
such as writing (WOC), tears (TOC), Cut-Outs (CO) etc. If you don't
want these please instruct us accordingly.
Give us instructions about your desired quality
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- If you
require a certain level item condition, please instruct
us accordingly with your order. You may do this individually for disc
and/or cover. More details
- "Nice items only." or "At least Very Good condition"
(This is a good solution. It will keep items out of your order that
are and look used and not too nice.)
- "Please no cover irregularities."
- "Disc at least mint, cover doesn't matter.
very usefull instructions:
- "All items as good as possible." (This is irrelevant)
- "All CDs must be mint." (Use only if you are an extreme
picky collector. Even the best CDs have a little mark somewhere. You
could hardly be sent anything.
- "All items like new." (We are a used store).
*** Warranty ***
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If the product provided does not fully play or does not meet the above
policies, you are entitled for a compensation by either
- a replacement copy
- a price reduction or even
- a full refund.
The following cases are not covered by our warranty:
All CD cases were fully functional at the time we shipped them. If
a CD case arrives cracked, the customer agrees to kindly replace it
himself. A cracked cases is no reason for a return or refund claim.
Due to the low value of a CD case of no more than .20
to .50 US or EUR cents, we call on our customer's courtesy. It would
cost us between 5 and 10 US$ or EUR to ship a replacement case. We
will be happy to ship a reasonable number of free replacement cases
along with a customer's next order.
In case of a skipping CD, the customer should please try to clean
the disc with a soft cotton towel before complaining. CDs can also
easily be cleaned with mild soap under hand warm water.
In case of a skipping CD, the customer should try to play the disc
on other CD players first. We can't be made liable for defective CD
We do desire
to supply only quality products. if you picked a bad disc, we hope you
see that this is an exeption and not intended (especially if it was
the only item you ordered).