Your order status can be found in our ORDER RECEIVED and
SHIPPING NOTE confirmation emails.
/ unavailable items
if you did not get our order confirmation within 3-5 business days
after placing the order.
if you did not get our shipping confirmation within 3-5 business days
after receiving our order confirmation.
if you did not receive your package within 14 days after the estimated
arrival time stated in our shipping confirmation.
kindly refrain from contacting us any earlier.You can trust that most
issues clear within the above timeframes.
in Emails from marketplaces like Amazon are secondary. Only our own
emails are decicive.
times are stated in business days and do not include handling.
typically takes 1-2 business days.
from Germany to our hub in your country takes 1-2 days. Packages are
shipped by Priority Mail in your country to catch up with the 1-2
days lost above.
might have different holidays (May 1. Oct 3.)
might be other reasons for delays (illness...)
arrive within time, if not, we hope you understand that it is an exception.
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